L’ORÉAL process (Customer service – Voice)

Job Opening: L’Oréal Customer Service – Voice Process (Preferably Females)

Rise Technosoft is hiring candidates for an exciting opportunity to work with L’Oréal’s Customer Service (Voice Process). Below are the detailed job requirements, location, and hiring process information.

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Position Details

• Process: L’Oréal Customer Service – Voice (Preferably females)
• Nature of Work: Customer Service (Voice)
• Experience Required: Minimum 6 months or more in Customer Service (Voice)
• Education: HSC/Graduates
• Age Limit: 18-32 years
• Compensation: Up to ₹25,000 in-hand (based on experience and performance)
• Shifts: Day rotational shifts (6 days working, 1 rotational week off in the initial phase)

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Locations

1. Work Location (After Training):
   • Majorel Turbhe Office
     • Address: 28th floor, Majorel India Pvt Ltd, D-33, Rd, TTC Industrial Area, MIDC, near Juinagar station. Cross the bridge from Juinagar station.
     • Building Name: Rupa Renaissance, B Wing, Navi Mumbai, Maharashtra 400705.
2. Training Location (One Week):
   • L’Oréal India Pvt Ltd
     • Address: C Wing, 8th Floor, Marathon FutureX, NM Joshi Marg, Lower Parel, Mumbai, Maharashtra 400013.

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Job Requirements

• Mandatory Skills:
  • Strong communication skills (Cluster 1 or 2 level)
  • Versant Test: Minimum score of 5 required
• Responsibilities: Deliver excellent customer service by effectively addressing queries, resolving concerns, and ensuring a great experience for L’Oréal customers.
• Other Requirements:
  • Resume must be structured as per client guidelines

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Interview Process

1. HR Round:
   • Basic introduction and eligibility check.
2. Versant Test:
   • Minimum score of 5 is required to proceed to the next round.
3. Mock Customer Service Scenarios:
   • Candidates will handle customer service scenarios and draft responses live during Microsoft Teams meetings (under camera surveillance). Responses must be shared via WhatsApp and email.
4. Virtual Operations Round:
   • Evaluate operational capabilities and scenario handling.
5. Virtual Client Round:
   • Final assessment by the client to ensure fitment.

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Joining Details

• Batch Date: Immediate joining
• Indent: 10 candidates
• Training Period: One week (compulsory attendance at the Lower Parel location)

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How to Apply

To apply, send your resume to:

• Email: hr@risetechnosoft.com

For further queries, contact:

• Recruiter: Ajay G.
• Team: Recruitment Team, Rise Technosoft, Navi Mumbai

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About the Company

Rise Technosoft is dedicated to connecting skilled candidates with reputed companies. We aim to offer opportunities that help individuals grow professionally while contributing to organizational success.

Take the next step in your career with this rewarding opportunity in customer service. Apply now!

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