Athena – Complaint Management

Job Overview

Join Athena’s Complaint Management Team as a Level 3 – Escalation Desk Representative, where you will be responsible for handling customer complaints via 80% Email and 20% Voice interactions. This role is designed for experienced professionals who can effectively manage escalations and provide timely resolutions while ensuring customer satisfaction.

Job Details

• Position: Level 3 – Escalation Desk Representative
• Salary: ₹33,000 per month
• Work Hours: 9-hour rotational shifts
• Week Offs: 2 rotational days off per week
• Location: Millennium Business Park

Key Responsibilities

• Handle escalated complaints through email and voice support.
• Provide prompt and professional responses to customer grievances.
• Investigate issues thoroughly and coordinate with internal teams to ensure resolution.
• Maintain accurate records of customer interactions and resolutions.
• Ensure customer satisfaction by delivering high-quality service.
• Adhere to company policies and compliance guidelines while handling complaints.

Eligibility Criteria

• Education: HSC (Higher Secondary Certificate) or Graduate
• Experience: Minimum 6 months of experience in Complaint Management (Email Handling is mandatory)
• Mandatory Documents: Relieving/Experience Letter from the previous employer
• Skills Required:
  • Excellent written and verbal communication skills
  • Strong problem-solving abilities
  • Ability to handle pressure and work in a fast-paced environment
  • Customer-focused mindset with attention to detail

Why Join Us?

• Competitive salary package
• Opportunity to work in a dynamic and professional environment
• Career growth prospects within the organization
• Hands-on experience handling high-level customer escalations
• Work at Millennium Business Park, a prime business location

How to Apply

Interested candidates are encouraged to apply by sending their updated CV to:

 Email: hr@risetechnosoft.com

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